FAQS & CANCELLATION POLICY

Please Carefully Read Before Booking Appointment

Cancellation Policy

Please respectfully give a 24 hour notice of cancellation as there are others who would like to receive a massage.


There will be a full charge for same day cancellations, less than 24 hours notice or if you are more than 15 mins late.

When scheduling for any treatment, you will have a choice to pay partial or in full payment. 


**Payments & deposits are non-refundable* if you are more than 15mins late your appointment is automatically cancelled ** Out of respect and consideration to your Massage Professional and other customers, please plan accordingly and be on time.


No-shows

Anyone who either forgets or consciously chooses to forget their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment.


We look forward to serving you!

How should I prepare for my massage?

Try not to eat a heavy meal 2 hours prior to the massage

Remove all jewelry that may interfere with your massage

Please turn off your cell phone before your appointment

​Complete all necessary paperwork with your therapist

We request that you disclose any medical conditions/prescriptions that you are taking as some services may contradict. 

Can I talk during my massage?

If you feel the need to converse - feel free to do so. It is important to concentrate on relaxing. Please give feedback to our therapists, i.e. the pressure is too much or too little, music too loud, etc. Feel free to communicate your needs to your therapist.


What is a Therapeutic Massage?

This is using more traditional modalities such as, Swedish, deep tissue, myofascial and trigger point techniques as well as stretches which may be incorporated into this massage.  

Note: Specialty massages require more hours of training.  This is not a complete list of Specialty massages: Medical massage, Oncology, Neural Reset and Manual Lymphatic Drainage

What is Medical Massage?

This treatment is a specialty massage designed to resolve conditions which have been diagnosed by a physician or other licensed health care provider.  We work with injury, orthopedic and cancer related issues.  We work with medical doctors, chiropractors, physical therapists and other health care practitioners so each session is customized to meet your needs.  Oncology and Manual Lymphatic Drainage are also part of Medical Massage or Specialty.


What is Oncology massage?

Oncology massage is the modification of massage techniques in order to safely work with the effects of cancer and cancer treatment.  This includes people in active treatment, those in recovery, as well as those at the end of life.


What is Manual Lymphatic Drainage (MLD)?

Manual Lymph Drainage is a specific pattern of very slow, light and rhythmic stretching of the skin in circular movements to stimulate the lymphatic vessels and nodes.  MLD is beneficial for lymphedema, edema as a result of injury or surgery, radiation or removal of lymph nodes, cancer survivors, hip and knee replacement.  MLD moves toxins within the body and improves the healing phase.

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What do I wear during my massage?

Our therapists are trained in draping techniques to leave all necessary body parts covered.  If you are more comfortable with more clothing, feel free to wear what you like.  Your therapist will work within your comfort level.  Please note that we do drape our clients.​

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What should I do after my massage?

Please give feedback to your therapist.  This will allow for some alterations to be made for your next treatment so it is a more pleasurable experience.  Do some light stretches and drink plenty of water.​

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Do you offer a Sensual massage?

Absolutely not! Please do not waste your time or ours.  Our therapist will immediately end the session and you will be responsible for the session fee.​

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What about gratuities?​

Gratuities are optional and left to the discretion of our clients.  How much should one tip?  Usually a tip of 15-20% is given to the therapist.